Our Promise to You.
Every MERLAÉ piece is made to order - crafted with care, just for you. Because of this, all sales are final. However, we stand behind the quality of our products and will always make it right if something arrives less than perfect.
All Sales Are Final
Due to the made-to-order nature of our products, we do not accept returns or exchanges for reasons such as change of mind, incorrect sizing, or order errors. We encourage you to review our Size Chart carefully before placing your order to ensure the best fit.
Damaged or Lost Items
If your item arrives damaged or is lost in transit, we've got you. Please contact us within 14 business days of your expected delivery date to initiate a return or replacement request.
To be eligible, items must be:
- Unused and unworn
- In their original packaging
No Size Exchanges
Because every piece goes straight into production at the time of purchase, we are unable to offer size exchanges. Please refer to our Size Chart before ordering — we want you to love your fit from the start.
Refunds
Approved refunds are processed to your original form of payment within 5-10 business days of your return being received and reviewed.
How to Start a Return
To initiate a return for a damaged or lost item, please contact us with your order number and a description (and photos, if applicable) of the issue. Our team will guide you through the next steps.
Thank you for supporting a brand built with intention. We appreciate every order and are committed to making sure your experience with MERLAÉ is nothing short of exceptional.